Shipping and payment

FAQ

Shipping and payment

Payment gateway

Card payments and bank payment buttons on this e-shop are processed through the payment gateway Comgate, a.s..

Payment methods

Card payment

After placing your order, you will be redirected to the secure Comgate payment gateway where you can pay by debit or credit card. The payment is authorized and confirmed online, usually within a few seconds.

How card payments work (Comgate documentation)

Bank buttons and bank transfer

When paying via internet banking, you will be redirected to your bank's environment or to a page with payment buttons of supported banks. Confirm the payment according to your bank's instructions and then return to the e-shop.

How bank transfers work (Comgate documentation)

Payment service provider contact

For complaints or questions regarding card payments or bank transfers, please contact the payment gateway provider directly:

Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové, Czech Republic
Email: podpora@comgate.cz
Phone: +420 228 224 267

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